Rafael Portillo is the Sales and Implementation Manager at EP Logistics, where he leads client onboarding processes and coordinates the technical execution of logistics services. In his role, Rafael is responsible for structuring complex operational programs, such as VMI (Vendor Managed Inventory) schemes for warehouses, ensuring that newly acquired accounts operate with full inventory visibility from day one.
His approach to work is firmly rooted in his academic background in Industrial Engineering and his continuous internal professional development. Throughout his more than ten years of trajectory at this company, Rafael has advanced from operational customer service roles to implementation management. This direct frontline experience allows him to understand the needs of end-users and design onboarding processes that prevent operational bottlenecks during the commercial launch of a project.
As an author on the EP Logistics blog, Rafael shares his technical knowledge on the topics of Logistics Sales, Customs Brokerage B2B (Transportation), and Warehousing. His articles translate his daily experience coordinating 3PL accounts into practical recommendations. Through his writing, he explains step-by-step how to structure efficient warehousing operations, how to manage requirements for B2B cross-border transport, and how to align sales promises with the actual operational capacity of the supply chain.
Every publication reflects the same work ethic he applies to his project management: strict organization, effective delegation, and timely fulfillment of client commitments. Through his articles, Rafael provides directors, managers, and decision-makers with the precise tactics they need to streamline their sales processes, optimize account management, and structure reliable logistics operations.